Service blueprintServicescapeand Participatory design Early contributions to service design were made by G. Lynn Shostack, a bank and marketing manager and consultant,  in the form of written articles and books. Booms and Mary Jo Bitner to emphasize the impact of the physical environment in which a service process takes place  and to explain the behavior of people within the service environment, with a view to designing environments that accomplish organizational goals in terms of achieving desired behavioral responses. Please help by editing the article to make improvements to the overall structure.
Strategy Development in this context implies the evaluation of future challenges in order to formulate the optimal corporate strategy for your particular case.
Thereby we also rely on Future User Research in order to fully understand the future needs and challenges of customers and users. The goal of our Foresight Product Development Workshops is the creation of future products in collaboration with clients and experts.
Thinking in possible future scenarios is enabled through our Foresight Methodology Workshops. Growing complexity of internal processes and outer circumstances constantly generates new and increasingly complex requirements.
More than internal and external experts, which were identified in advance through close collaboration with the client, participated in a 2 day workshop where 10 different challenges were presented. During the course of the workshop, the participants worked in cross-functional and cross-hierarchical teams, developing prototypes and working on new approaches.
While first new service offerings are already under development, further joint workshops with focus on new formulations of goals are being planned.
This Service blueprint of a bank followed by the Ideation, a central part of innovation management. Ideation implies the generation and Prototyping of product and service ideas through Design Thinking workshops as well as through Design and Innovation Sprints.
We also conduct User Testings for you.
Through Design Thinking workshops and Service Innovation labs we enabled our client for the first time to efficiently integrate customers, as well as a number of employees and managers, into the work on necessary internal innovation processes on a larger scale.
We support the well-known bank by covering the whole spectrum of the innovation portfolio, from trend scout activities to process, service and business innovations. The future of the bank branch The branch is the offline representation of the bank, building the physical interface to the customers.
How can the bank assure the presence of its branches and bank products, under consideration of the growing standardizations and the reduction of distinguishing features amongst competitors? In form of a co-creation process between bank customers and internal and external experts, new branch concepts and services for the branch of the future have been developed, tested, adjusted and redesigned.
As a first step, customer needs were identified in dialog with the specific target groups, providing the basis to quickly and efficiently build on already existing approaches and to develop, test and evaluate new solution ideas.
Thanks to the direct co-creation between bank employees, external experts, customers and non-customers, the 2 day workshop resulted in the development of specific additional values aiming at retaining existing customers all while winning over new customers.
Besides new developed service offerings, this implemented process of agile user-centered working had a lasting effect on the company and was a starting point for further follow-up projects.
A new user interface in the context of hospital management systems In an increasingly consolidated statutory health insurance SHI market, the development of new customer segments is as important as the support of existing customer segments.
As part of an extensive development of software, we were commissioned to design and implement a user-centric approach for new customer offers. The result was a combination of Design Thinking, Lean-UX, User Testing and Rapid Prototyping, with the aim to collaboratively produce offerings that specifically tackle the needs of insured persons.
This collaboration is built on the integration of customers, developers and product managers, working together on this mission.
The project was divided into two parts. In the first part, insights gained during a web observation of users helped to define potential user profiles in form of personas and user stories. Afterwards, prototypes were developed in joint collaboration with users.Service Blueprint is flexibility and versatility, the most important on the service blueprint is designed to customer-centric, and design experience and improve services.
This essay will talk about whether the service blueprint as a practical tool in the enterprise operation management.
Overview of APIs and Bank-as- a-Service in FINTECH. BaaS for banks as Amazone Web Services for e-commerce Traditional bank Servers IT-guys to support and manage servers - complience - processing center - card issuing - money storage service, or perhaps even a Robinhood-style stock investment service.
The Bank of England (BoE) has released its blueprint for a renewed real-time gross settlement (RTGS) service for payments in the UK – with plans to interface with blockchain and deal with APIs. The central bank of Germany, Deutsche Bundesbank, and Frankfurt Stock Exchange-owned Deutsche Börse have announced the successful completion of a blockchain trial investigating the technology’s.
The Blueprint Container specification defines a dependency injection framework for OSGi.
It is designed to deal with the dynamic nature of OSGi, where services can become available and unavailable at . RTGS service to be interoperable with distributed ledger technology, to allow greater access and to provide sophisticated data interface for.